The Importance Of Addressing Participant Complaints
Participants sometimes also complain if they are not offered mobile applications to access their accounts, says Joseph Conroy, a financial planner with Synergy Financial Group in Towson, Maryland. “Complaints about technology absolutely have merit,” he says. “Today’s participants want to enroll, access and rebalance their accounts from their smartphones. While they are willing to use paperwork and desktop computers to do those things for now—in a few years, they won’t”
